Why is my webcam not working?+
Start the test and read the message it gives, because each failure has a different fix. Access was blocked means the browser or the operating system refused, and the fix is in the address bar or the privacy settings. No camera was found means it is unplugged, disabled in Device Manager or System Settings, or switched off by a hardware key. The camera could not start means another app is holding it. If the preview opens but stays black, look for a sliding privacy shutter over the lens; the lighting reading will sit near zero when the lens is covered.
What does it mean when the camera is in use by another app?+
Many cameras can be opened by only one program at a time, particularly on Windows. Zoom, Microsoft Teams, a Google Meet tab, OBS, FaceTime, and the manufacturer's own camera utility can all hold it, sometimes from the system tray after their window has closed. Quit them fully, close other tabs that used the camera, and press Try again. Unplugging and reconnecting a USB webcam also clears a driver that has stuck.
How do I allow camera access in Chrome, Edge, Safari, and Firefox?+
In Chrome and Edge, click the site settings icon at the left of the address bar, set Camera to Allow, and reload. In Safari on a Mac, open Safari, Settings, Websites, Camera, and set this site to Allow. In Firefox, click the camera or permissions icon in the address bar, remove the block, and try again. If the browser allows it and the test still fails, the operating system is refusing: on macOS open System Settings, Privacy & Security, Camera, and switch your browser on; on Windows open Settings, Privacy & security, Camera, and turn on camera access and the access for desktop apps.
Why is my webcam picture mirrored?+
Because a mirrored view is what people expect when they look at themselves: it behaves like a mirror, so moving left moves left on screen. This page mirrors the preview by default for that reason, and the Mirror toggle turns it off. The camera itself is not mirrored. People on the other side of a video call see you the right way round, so writing on a shirt or a page you hold up reads correctly for them even though it looks backwards to you. Snapshots are saved unmirrored for the same reason.
Why do I only get 720p from a 1080p webcam?+
A size in the browser is a request the camera can quietly decline, and three things usually decline it. The browser chooses among the modes the camera offers and may settle lower; with no size requested at all, Chrome and Firefox usually open a camera at 640 × 480. The connection may not carry it: uncompressed 1080p at 30 frames per second needs far more than USB 2.0 can move, so cameras depend on compression for full HD, and a busy hub or a long extension cable pushes them down. And the app at the other end may cap it, since most video calls send 720p or less. Choose 1080p here and compare requested with delivered to see which side is the limit.
Why does my webcam frame rate drop in a dark room?+
Auto exposure. When light is short, the camera keeps each frame exposed for longer to gather it, and a frame cannot arrive faster than its exposure: a 1/15 second exposure caps the rate at 15 frames per second however fast the camera is rated. Many webcams do this on their own in dim light, which is why the measured rate here can sit well below the reported one while the picture still looks bright enough. Put light in front of you, not behind, and watch the measured rate climb back.
What resolution and frame rate do video calls actually use?+
Less than most cameras offer. Zoom, Microsoft Teams, and Google Meet send 720p or less for most calls, lower again in a gallery view or on a weak connection, and 1080p only on particular plans, meeting types, or settings. About 30 frames per second is the usual target. A camera that delivers a steady 720p at 30 frames per second is therefore enough for calls; a 4K webcam mainly helps with framing, digital zoom, and recording or streaming, where its full output is used.
Is this webcam test recording or uploading me?+
No. The video goes from the camera into this tab and nowhere else: nothing is recorded, nothing is uploaded, and the page makes no network request with any frame. The measurements are arithmetic on frames already in memory. A snapshot stays in this tab until you download it and is discarded when you leave the page. Press Stop camera, or close the tab, and every track is stopped.
How do I test an external USB webcam or choose between cameras?+
Plug the webcam straight into the computer rather than through a hub, then start the camera. Once access is granted the picker lists every camera by name, including built-in cameras, USB webcams, capture cards, and virtual cameras created by apps such as OBS, and it refreshes by itself when one is plugged in or removed. Select the external one and the stream restarts on it; the delivered resolution and frame rate then show whether the cable and port are keeping up. Each app chooses its own camera, so set it in your call app's settings as well.
Why does my webcam light stay on after I close the test?+
On most cameras the light is tied to the sensor being powered, so it stays on while any program holds the camera open. This page stops every track when you press Stop camera, switch camera or resolution, or leave the page, and the light should go out within a second or two. If it stays on, something else has the camera: another tab, a call app running in the background, or a manufacturer utility. On a Mac, Control Center in the menu bar names the app using it. On Windows 11, Settings, Privacy & security, Camera lists the apps that used it recently.